Effective Date: 4 August 2026

At Bot Builders, we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when using our website and services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name
  • Company name
  • Email address
  • Mobile or telephone number
  • Information submitted through contact forms
  • Information provided during enquiries, consultations or chatbot conversations

1.2 Automatically Collected Information

  • Device information (browser type, IP address, operating system)
  • Website usage data (pages visited, actions taken, timestamps)
  • Cookies and similar tracking technologies

1.3 Service-Related Information

  • Information relating to chatbot projects or enquiries
  • Website and chatbot analytics
  • Support requests and communications
  • WhatsApp chatbot interactions (where applicable)

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotations
  • Deliver our chatbot development and automation services
  • Communicate regarding projects and support requests
  • Improve our website, chatbots and services
  • Analyse website performance and user experience
  • Send marketing communications where you have opted in
  • Maintain the security of our systems
  • Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Trusted service providers who assist with hosting, cloud infrastructure, analytics and communications
  • Third-party software providers necessary to deliver our services
  • Payment providers where applicable
  • Law enforcement or regulatory authorities where required by law

All third-party providers are expected to maintain appropriate security and privacy standards.

4. Data Storage & Security

We use industry-standard security measures to protect your information, including:

  • Secure servers and encrypted connections (SSL)
  • Access control and authentication
  • Regular security monitoring
  • Restricted access to personal information

While we take reasonable steps to protect your information, no method of transmission or storage can be guaranteed to be completely secure.

5. Your Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your information where legally permitted
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications at any time

Requests may be submitted using the contact details below.

6. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Analyse website traffic and performance
  • Remember user preferences
  • Enhance your browsing experience

You may disable cookies through your browser settings, although some features of the website may not function correctly.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Fulfil contractual obligations
  • Maintain project records
  • Comply with legal, tax and regulatory requirements
  • Resolve disputes and enforce our agreements

Once information is no longer required, it will be securely deleted or anonymised where appropriate.

8. Third-Party Links

Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices or content of these websites and encourage users to review their respective privacy policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.

The most recent version will always be published on our website together with the effective date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Bot Builders

Email: francois@botbuilders.co.za